Shipping
policy
Last updated: 22/09/2026
Coverage & charges
We deliver e.CHI products across India through reputed courier partners. Shipping is free on all orders. You can check serviceability for your PIN code on any product page.
Delivery timelines
| Destination | Estimated delivery |
|---|---|
| Chennai & Tamil Nadu | 2–4 working days |
| Metro cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Kolkata, Pune, Ahmedabad) | 3–5 working days |
| Rest of India | 5–7 working days |
| Remote / North-East / island territories | 7–10 working days |
Timelines are estimates from the date of dispatch, excluding Sundays and public holidays. Orders are dispatched within 1–2 working days of confirmation. Cash-on-Delivery orders may require telephonic confirmation before dispatch.
Tracking
You will receive the tracking number by SMS, email and WhatsApp as soon as your order ships.
Damaged or missing parcels
If your parcel arrives damaged, please refuse delivery or note the damage with the courier, and contact us within 48 hours at info@avanamedical.com or 044-2233 1061 with photos. We will arrange a replacement.