Returns &
refunds
Last updated: 22/09/2026
7-day return window
Unopened e.CHI chips in their original, sealed packaging can be returned within 7 days of delivery for a full refund of the product price.
What cannot be returned
For hygiene reasons, chips that have been opened, applied to the skin or worn cannot be returned or exchanged — unless the product is defective or was damaged in transit.
Defective or wrong items
If you receive a defective, damaged or incorrect item, contact us within 48 hours of delivery with photos. We will arrange free reverse pickup and send a replacement, or issue a full refund including any shipping paid.
How to initiate a return
- Email info@avanamedical.com or WhatsApp us with your order number and reason for return.
- We arrange reverse pickup from your address (or share a return address where pickup is unavailable).
- Once the item passes our quality check, the refund is processed.
Refund timelines
Refunds are issued to the original payment method within 7–10 working days of the returned item passing quality check. Cash-on-Delivery refunds are made by bank transfer (UPI/NEFT) to details you provide.
Cancellations
Orders can be cancelled free of charge any time before dispatch. Once shipped, please use the return process above.